Please take note of the message on the upload screen in SignFlow|:


This error could be caused by external links, tables etc that may be linked or attached to the the Word document that you are trying to upload. Examples may be hyperlinks to external sources like websites or other type of documents, Macros, any type of video, audio, tables or images. For security reasons, SignFlow rejects any document that contains external links.


Sample of error:


Quick fix:

Convert your Microsoft Word Document to a .pdf format before uploading it to SignFlow.


To convert to .pdf file, open the Word document and follow the following steps (MS Word 2013 and 2016):


Step 1: Click the tab "File"


Step 2: On the left hand side menu, click on the the option "Export"



Step 3: Click on the "Create PDF/XPS" icon


Step 4:  The below window will popup, then choose a directory, make sure the "Save as type" is PDF. After, proceed to click the "Publish" button


Step 5: Log in to SignFlow

Step 6: Start a new Workflow: 

Locate the new PDF file on your hard drive and upload it, or drag and drop the file into the upload area: 


Continue setting up your workflow. 

If the problem persists, please contact support