SignFlow's SMS Account feature gives business administrators the ability to set up an SMS account. You will need to have an account with an SMS provider to be able to use this feature - providers at this stage include Coretalk, Infobip and Bulk SMS. 


Once you have an account with one of the above providers, you will be provided with an account username and password, as well as a sender ID - all the details you need to complete the required fields in SignFlow's SMS Account Information section:


  • Enable Send OTP: This enables the system administrator to activate OTP or USSD for Predefined Face-to-Face Signing. If this toggle is set to on, when a Face-to-Face signer is set up, "OTP" will be an option on the page. This can be enabled or disabled during the process. 

  • Force OTP: This enables the system administrator to force the OTP or USSD for Face-to-Face signing. You will not be able to enable or disable OTP in this instance. 

  • SMS Provider: This is the service provider you have chosen to go with, either CoreTalk, Infobip or Bulk SMS. 

  • Account Username: This is the username supplied by your SMS provider. 

  • Account Password: This is the password you create when you sign up with the SMS provider. 

  • User OTP Limit Per Document: This enables the system administrator to set a limit per document that an OTP can be sent to a Face-to-Face signer.

  • OTP Type: Either SMS (Short Message Service) or USSD (Unstructured Supplementary Service Data). USSD is a menu-based service which runs as a real-time open session between the application and the end-user. While SMS is a store and forward technology, USSD texts and interactions are not stored on the mobile phone. SMS content remains stored in the mobile phone memory. 


Once you have set up your SMS Account, you will have the option of removing it, in which case you will no longer have the service provider set up.