FAQ

Register for a SignFlow account when an email has been sent to you
1. Register as a SignFREE user When you receive an email from a SignFlow user who requires you to sign a document, you need to register for a SignFREE ...
Mon, 7 May, 2018 at 9:29 AM
What is an Advanced Electronic Signature (AES - South Africa) and do I need one?
Let's start by breaking it down to layman's terms fist; Firstly, most types of business documents do not require Advanced Electronic Signature...
Tue, 28 Mar, 2017 at 7:53 AM
How do I personalize SignFlow Emails with my own Company Logo?
This feature is available to Business System Administrators only.  You will need to have at least one SignFree with workflow account or SignFlow Pro...
Tue, 19 Jul, 2016 at 10:58 AM
Microsoft Office Add-In does not log in to SignFlow
As SignFlow releases newer versions, you please need to keep your Office Add-In up to date with the latest version. If the Office Add-In refuses to log...
Tue, 2 Aug, 2016 at 8:22 AM
How do I enable Geolocation for SignFlow in FireFox?
Open up FireFox, and browse to https://flow.signlfow.co.za Log into your account then right click anywhere on the page and select View Page Info. N...
Wed, 21 Jun, 2017 at 6:51 AM
How do I reset my SignFlow password?
1. How to reset your SignFlow password if you have forgotten it   Step 1 When on the SignFlow Login screen, click on "Forgot your password?"  ...
Mon, 30 Oct, 2017 at 2:45 PM
How do I enable Geolocation for SignFlow in Chrome?
Firstly you have to make sure you have Location Services Activated on Windows Log on to your Windows 10 device using an admin account. Go to Start M...
Wed, 21 Jun, 2017 at 6:50 AM
Where do I get the Document ID of my workflow?
The document ID is the unique identifier of your workflow. This can be found by clicking on the basket that the document currently resides in ( Ex. Pending ...
Thu, 23 Feb, 2017 at 10:27 AM
My document uploads, but it's a blank
 This is usually caused by a timed out browser session.  When there's no activity on SignFlow the website will log you out for security reasons. Plea...
Tue, 5 Jul, 2016 at 2:15 PM
How do I reject a document I do not want to sign?
When you receive a document for the first time, you will be asked to tick the following: NB!  You can confidently accept the above, this is mere...
Mon, 20 Mar, 2017 at 11:56 AM