FAQ

What is an Advanced Electronic Signature (AES - South Africa) and do I need one?
Let's start by breaking it down to layman's terms fist; Firstly, most types of business documents do not require Advanced Electronic Signature...
Tue, 28 Mar, 2017 at 7:53 AM
How do I enable Geolocation for SignFlow in FireFox?
Open up FireFox, and browse to https://flow.signlfow.co.za Log into your account then right click anywhere on the page and select View Page Info. N...
Wed, 21 Jun, 2017 at 6:51 AM
How do I reset my SignFlow password?
1. How to reset your SignFlow password if you have forgotten it   Step 1 When on the SignFlow Login screen, click on "Forgot your password?"  ...
Mon, 30 Oct, 2017 at 2:45 PM
How do I enable Geolocation for SignFlow in Chrome?
Firstly you have to make sure you have Location Services Activated on Windows Log on to your Windows 10 device using an admin account. Go to Start M...
Wed, 21 Jun, 2017 at 6:50 AM
Where do I get the Document ID of my workflow?
The document ID is the unique identifier of your workflow. This can be found by clicking on the basket that the document currently resides in ( Ex. Pending ...
Thu, 23 Feb, 2017 at 10:27 AM
How do I reject a document I do not want to sign?
When you receive a document for the first time, you will be asked to tick the following: NB!  You can confidently accept the above, this is mere...
Mon, 20 Mar, 2017 at 11:56 AM
How do I set the appearance of my signature?
You can set the appearance of a signature by toggling certain display elements on, or off. See here for step by step guidance on how to do it. Sampl...
Wed, 22 Mar, 2017 at 7:26 AM
Can I save my own graphic Signature?
Yes.  You can upload (from scanned copy) or draw your own signature and store it on SignFlow. See here for a step by step guide on how to do it.
Wed, 22 Mar, 2017 at 7:29 AM
How do I set up a group of people where anyone in the group can sign the document?
Group Signing is a parallel workflow feature that allows you to set up a group of users - for instance a list of mandated directors or a sales department - ...
Mon, 24 Apr, 2017 at 4:26 PM
My Signature is Validating in SignFlow, but not in Adobe Acrobat
When you (or your IT department) first setup your computer, you were prompted whether Adobe Trust Manager must automatically update. If you chose "...
Thu, 8 Jun, 2017 at 7:49 AM